Transforming Business with AI

Transformed a 300+ store retail chain with comprehensive AI strategy, leading to 7.5% margin increase and €2M internal funding.

Challenge

The client, a large retail chain with over 300 brick-and-mortar locations, faced growing pressure from digital-native competitors. They collected data from POS systems, loyalty programs, and supply chain operations but had no unified AI approach. Siloed experiments led to inconsistent performance and zero cross-functional synergy.

Solution

• 1
  Conducted workshops with stakeholders across business, tech, and marketing
• 2
  Audited current AI maturity, data infrastructure, and skill gaps
• 3
  Identified 12 viable AI use cases with ROI projections
• 4
  Designed a business-aligned AI roadmap with short-, mid-, and long-term phases
• 5
  Recommended a centralized AI governance model
• 6
  Proposed key AI partnerships (including LLM APIs for future personalization efforts)

Execution

• A 60-page strategy blueprint
• A KPI framework to track AI value delivery
• A proposed technology architecture incorporating their existing cloud and introducing MLOps
• Leadership training sessions on AI trends and investment strategy

Results

Key Metrics