Transforming Business with AI
Discover how B2B SaaS CRM Platform achieved remarkable results with our AI solutions. From challenge to success - a real-world example of AI transformation that delivers measurable business impact and competitive advantage.
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B2B SaaS CRM Platform - LLM Deployment & Integration
Deployed LLM sales assistant reducing email drafting time by 70% with 40% user adoption in 6 weeks.
Challenge
The company wanted to integrate an AI sales assistant using LLMs into their CRM. Their team lacked experience deploying LLMs securely and efficiently within an enterprise SaaS stack.
Solution
- 1Designed a hybrid architecture using OpenAI APIs with fallback to an open-source LLM (Mistral)
- 2Built middleware that supported dynamic prompt chaining, output scoring, and caching
- 3Implemented a security layer with API rate-limiting, abuse filters, and logging
Execution
- Integrated the LLM into their CRM as a sidebar tool for email drafting and lead research
- Deployed on AWS using ECS and integrated secret management via AWS Secrets Manager
- Built a monitoring dashboard tracking usage, latency, and safety violations
Results
Key Metrics
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